At En Vogue, we prioritize customer satisfaction and aim to provide an exceptional shopping
experience. We understand that sometimes you may need to exchange a product, and we are committed to
making the process as seamless as possible.
Replacement Eligibility
- We offer a 3-day replacement window from the date of delivery.
- To be eligible for a replacement, the product must be unused, in its original condition, and
accompanied by the original packaging, tags, and invoice.
Replacement Process
- If you wish to replace a product, please message us on WhatsApp at +91 62891
25003 and provide the order number, your contact details, and the reason for the
replacement.
- Our customer support team will guide you through the replacement process and shipping
instructions.
Defective or Damaged Products
In the rare event that you receive a defective or damaged product, please contact our customer
support team immediately.
Proof of Damage: For damaged products, you must provide proof that the damage
occurred during shipping or upon arrival. This proof may include videos of the damaged product and
packaging upon arrival and unboxing.
Video Documentation:
- Unboxing Video: To ensure the integrity of the product upon delivery, we
request customers to take an unboxing video of the product immediately upon receiving it. The
video should clearly show the product being unpacked from its packaging and confirm its
condition.
- Return Video: To ensure the integrity of the product during returns, we request
customers to take a video of the product before handing it over to the delivery executive.
Refund Policy
Our refund policy is designed to address specific situations where a refund may be necessary.
- Manufacturing Defects: If your item has a verified manufacturing defect, you
may be eligible for a refund. Please contact us within 3 days of receiving your order.
- Order Delays: If your order is significantly delayed beyond the expected
delivery time (more than 30 days), you may request a refund.
Non-Refundable Situations
- We do not provide refunds for reasons other than those mentioned above.
- RTO (Return to Origin): Refunds will not be issued for orders that are returned
to us due to incorrect addresses provided by the customer, refusal to accept the package, or
failure to collect the package.
Contact Us
If you have any further questions or need assistance with the return or replacement process, please
do not hesitate to contact our customer support team.
WhatsApp: +91 62891 25003
Address: 42/4/38 Bhagabati Charan Chatterjee Street, Beloghoria, Kolkata - 700056,
West Bengal, India